Welcome to FOX Factory Australia Suspension Service Centre

Get your Fox/Marzocchi products serviced by the OFFICIAL FOX FACTORY service and warranty centre in Australia.

FOX Factory Australia constantly strives to provide the best suspension service on the market. No matter where in Australia you can now get your products serviced with FOX Factory Australia. Our suspension workshop staff undertakes regular meeting sessions provided by FOX Factory, and is extremely proficient in suspension service and tuning.

With direct access to FOX spare parts and the latest service procedures, we are able to deliver fast turnaround times, with our average time being just 3-5 working days, but please be aware this can be longer in our busier months. We only use genuine FOX parts when servicing ensuring that your FOX warranty remains intact where applicable.

Routine Servicing can help extend the life and feel of your treasured Fox/Marzocchi product. By making sure the oil and lubricants/seals are replaced with regular maintenance, your suspension will then perform as they should on the trail, giving you the traction and control you need when shredding with your bike. Please see our recommended service intervals HERE

If you are a FOX Factory Australia registered dealer please click here to book in your repair

Book Your Service Today!

Choose your product to be serviced below.

Terms & Conditions

RA/WID Number:

No products will be accepted if they are sent to FOX FACTORY AUSTRALIA without a confirmed return authorization number (RA). (WID Booking number).


Except for account holders, payment for service work must be made in full prior to return, Serviced parts will be returned to the customer once all invoices outstanding are paid. Payment can be made by Credit Card.


All products are the customer's responsibility until delivered to and accepted by FOX FACTORY AUSTRALIA. Any damage (if any) to the packaging and or to the items, will be documented and immediately notified to customers. FOX FACTORY AUSTRALIA will have no liability for damaged goods on inbound transit.

Serviced items will be returned to customers via registered delivery and will require a signature for delivery. The tracking number will be emailed to the customer at the time of shipment. Outbound deliveries are at no charge to customers* (*Only applies to Retail customers)

If the serviced items are found to be damaged on arrival, please take photo(s) of the damage and packaging and notify FOX FACTORY AUSTRALIA immediately.

Service Pricing:

FOX FACTORY AUSTRALIA can quote on repair costs if requested. This is only an estimate. Costs will only be finalized when the job is completed and tested. There is has a minimum inspection fee of $30 + GST for all jobs and quotations which do not go ahead. Any warranty claim must be accompanied with a copy of the receipt of purchase (POP), copy the POP will need to be included in the shipment of the parts. Failure to receive a valid POP will result on the job to be put on hold and/or cancelled. Fox Racing and Marzocchi suspensions are covered by a 12 months warranty period. Race Face dropper posts are covered by a max warranty of 24 months.

If upon inspection, FOX FACTORY AUSTRALIA determines the parts received are either non serviceable, FOX FACTORY AUSTRALIA PTY LTD will discuss with the customer possible options like cost-effective replacement and or upgrades.

Guarantee of Workmanship Warranty:

All the work performed by FOX FACTORY AUSTRALIA will have a 6 months warranty from the date of service. If there are any issues or concerns with work carried out by FOX FACTORY AUSTRALIA, please notify us immediately to arrange a suitable solution.

Surface damages to moving parts and or exterior parts of any FOX FACTORY AUSTRALIA products caused by normal wear and tear are not covered by warranty.

Misuse or incorrect adjustment of the product will void any warranty coverage.